Comments on: The time for firing vendors is here…. http://episteme.ca/2007/02/27/the-time-for-firing-vendors-is-here/ Sat, 04 Feb 2012 10:41:30 +0000 hourly 1 http://wordpress.org/?v= By: Daniel R. Sweet http://episteme.ca/2007/02/27/the-time-for-firing-vendors-is-here/comment-page-1/#comment-151 Daniel R. Sweet Wed, 28 Feb 2007 08:03:07 +0000 http://episteme.ca/wp/?p=238#comment-151 While there is just no excuse for this nonsense, there is also nothing new under the sun. The problem with providing *good* customer service is that is costs money. When I was with Apple (when they did their own call centers), they spent good money and enabled us to take care of the customer (despite a freaky management style). Now, it's all outsourced to be cheaper and good luck getting help. And nobody thinks that anyone will pay for good customer service. And, in many cases, they're right. Did Michael take the lowest bidder? Would Jim have paid 20% more for his Vaio? Will you pay more for your next purchase for good customer service? Dan While there is just no excuse for this nonsense, there is also nothing new under the sun.

The problem with providing *good* customer service is that is costs money.

When I was with Apple (when they did their own call centers), they spent good money and enabled us to take care of the customer (despite a freaky management style). Now, it’s all outsourced to be cheaper and good luck getting help.

And nobody thinks that anyone will pay for good customer service. And, in many cases, they’re right.

Did Michael take the lowest bidder? Would Jim have paid 20% more for his Vaio?

Will you pay more for your next purchase for good customer service?

Dan

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